Ace7 Terms and Conditions

1General Terms & Conditions

By using the ace7 website (ace7.win) or mobile app, you are deemed to have agreed to these Terms and Conditions. The ace7 Terms and Conditions apply equally to all registered members and visitors. You are strongly encouraged to read these terms carefully before using the platform.

Ace7 is an online gaming platform operating under an international gaming license. These Terms and Conditions constitute a legally binding agreement between ace7 and the user. By accessing ace7 or creating an account, you confirm that you have read, understood, and agreed to be bound by these terms.

These Terms and Conditions are provided in both English and Bengali. In the event of any conflict, the English version shall take precedence. That said, ace7 always strives to communicate all information to Bengali-speaking users in a clear and accessible way.

2Account Register

To open an account on ace7, the following conditions must be met:

• You must be at least 18 years old — no exceptions.
• All information provided at registration must be accurate, truthful, and up to date.
• Only one account is permitted per person, per household, or per IP address.
• Your account password and login credentials must be kept confidential and must not be shared with any third party.
• Ace7 may request a national ID or other supporting documents for identity verification at any time.

KYC Verification Process

KYC (Know Your Customer) verification is mandatory on ace7. Identity verification is required before your first withdrawal and for transactions above a certain threshold. The following documents are typically required:

• Scanned copy of National ID (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of Payment Method Ownership

3Bonus & Promotion Terms

All bonus offers on ace7 are subject to specific terms and conditions. By claiming a bonus, you agree to the applicable terms for that bonus.

Wagering Requirements

Every bonus comes with a wagering requirement — meaning you must place a specified amount in bets before withdrawing bonus funds. For example, a 30x wagering requirement on a BDT 1,000 bonus means you must wager BDT 30,000 before making a withdrawal.

• Wagering requirements must generally be fulfilled within 7 to 30 days.
• Not all games may count equally toward wagering requirements — slots typically count at 100%.
• The maximum bet from bonus balance is generally capped.
• The same bonus cannot be claimed more than once.

Free Spins Terms

Winnings from free spins are generally credited as bonus funds and are also subject to wagering requirements. The full terms for each ace7 promotion are clearly stated on the respective offer's page.

4Deposit & Withdrawal Policy

Deposits and withdrawals on ace7 are supported through Bangladeshi payment methods. All transactions are processed through secure, encrypted connections.

Deposit Terms

• The minimum deposit amount is subject to ace7's specified limits.
• Deposits are usually credited to your account within a few minutes.
• The payment method used must be registered in the account holder's name.
• Depositing via third-party payment methods is strictly prohibited.

Withdrawal Terms

• KYC verification must be completed before making a withdrawal.
• Withdrawals are typically processed within 1 to 5 business days.
• VIP members enjoy instant withdrawal privileges.
• Withdrawals may be held if bonus wagering requirements have not been fulfilled.
• Ace7 reserves the right to conduct additional verification for any transactions deemed suspicious.

5Gaming Policy

All games on ace7 are powered by RNG (Random Number Generator) technology, ensuring every outcome is completely random and fair. ace7 does not intervene in game results in any way.

• The RTP (Return to Player) for each game is listed in the game's description.
• Outcomes resulting from technical errors may be considered void.
• If your internet connection drops during a game, ace7's server records will be considered final.
• Exploiting software bugs or glitches to gain an unfair advantage is strictly prohibited.

6Prohibited Activities

The following activities are strictly prohibited on ace7 and may result in immediate account termination:

• Creating or operating multiple accounts.
• Placing bets designed to exploit the bonus system (bonus hunting or arbitrage).
• Playing or transacting using a third-party account.
• Money laundering or suspicious financial activity.
• Using bots, scripts, or automated software to play games.
• Attempting to hack or gain unauthorized access to the platform's security systems.
• Disrespectful behavior or harassment toward other players.

7Account Closure & Suspension

Ace7 reserves the right to suspend or terminate an account under the following circumstances:

• Violating the terms and conditions.
• Registering with false or incomplete information.
• Failure to pass KYC verification or provide the required documentation.
• If suspicious financial activity is detected.
• At the user's own request (self-exclusion).

You may also request account closure at any time by contacting the ace7 support team. Before the account is closed, you will be given the opportunity to withdraw any valid balance (bonus balances are subject to applicable terms).

8Responsible Gaming

Ace7 takes responsible gaming seriously. Gaming is a form of entertainment — not a solution to financial problems. ace7 is committed to helping all players enjoy gaming in a healthy and controlled way.

The following responsible gaming tools are available free of charge to all ace7 users:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a maximum time limit for continuous play sessions.
• Betting Limit: Cap the maximum amount you wager within a given period.
• Self-Exclusion: Option to temporarily or permanently close your account.
• Reality Check: Review a summary of your playing time and spending at regular intervals.

9Privacy & Security

Ace7 takes the protection of your personal data very seriously. Information provided at registration is used solely for service delivery, identity verification, and compliance with legal obligations.

• Ace7 never sells or shares your personal information with any third party.
• All data is protected with SSL encryption.
• Payment details are never stored on ace7's servers.
• You have the right to access, correct, or delete your personal data.

For more details, visit our Privacy Policy Read.

10Dispute Resolution

Ace7 is committed to resolving any disputes or complaints from users promptly and fairly.

Complaints Process

• Step 1: First, contact the ace7 support team via live chat or email.
• Step 2: The support team will provide an initial response within 48 hours.
• Step 3: Complex issues will be escalated to senior management.
• Step 4: If unresolved, the matter will be referred to an independent mediation body.

In the event of a dispute regarding game outcomes, ace7's server logs will be treated as the definitive record.

11Changes to Terms & Conditions

Ace7 reserves the right to amend these Terms and Conditions, in whole or in part, at any time. In the event of changes, ace7 will notify registered members via email or through an announcement on the platform.

• At least 7 days' advance notice will be given for any significant changes.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• If you disagree with any of the terms, you will be given the option to close your account.