Responsible Gaming Policy

Ace7 Responsible Gaming — Safe & Enjoyable Gaming

Ace7 believes gaming should be a source of entertainment — not addiction. We are committed to the protection of every player.

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Protective Tools

Set Your Limits

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Time Management

Session Time Control

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Budget Control

Setting a Spending Limit

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Help Center

24/7 counseling service

Ace7 Responsible Gaming Features

We don't just provide entertainment — we ensure multiple layers of tools and services to keep you protected.

Setting a Deposit Limit

Set your own maximum deposit amount on a daily, weekly, or monthly basis. Once configured, ace7 automatically enforces the limit.

Session Time Limit

Set a time limit for each gaming session. When the time is up, ace7 will alert you and can automatically log you out.

Cool-off Mode

Take a break anywhere from 24 hours to 6 weeks. During this time, your account will be temporarily deactivated.

Self-Exclusion

If you're facing ongoing issues, block your own account. You can self-exclude for anywhere from 6 months to permanently.

Real-Time Alerts

Ace7 analyzes your gaming patterns and sends an immediate alert if any at-risk behavior is detected.

Age Verification System

Age verification is mandatory during ace7 registration. Creating an account for anyone under 18 is strictly prohibited.

1What is Responsible Gaming?

Responsible Gaming means keeping gaming a controlled part of your entertainment — without financial harm, mental stress, or damage to personal relationships. At ace7, we believe gaming is truly enjoyable only when players engage with awareness and intention.

Responsible gaming at ace7 is built on three core principles: Staying Within Your Limits, Know Your Own State of Mind and Seeking Help When Needed. Keeping these three principles in mind ensures gaming stays a fun and enjoyable experience.

Online gaming is growing rapidly in Bangladesh. ace7 wants that growth to be responsible. That is why ace7 does not just provide a place to play — it also equips players with all the tools and information they need to stay protected. Our goal is for every ace7 user to be happy, healthy, and safe.

Gaming on ace7 is purely for entertainment. Never treat gaming as a source of income or a solution to financial problems.

2Signs of Problem Gambling

We don't always recognize when gaming is becoming a problem. Watch out for these signs in yourself or someone you know:

  • Feeling compelled to keep playing just to win back lost money.
  • Feeling unable to stop playing even when you want to.
  • Neglecting family, friends, or work due to gaming.
  • Lying to or hiding things from loved ones about your gaming.
  • Borrowing money or dipping into savings for gaming.
  • Feeling restless, anxious, or irritable when not gaming.
  • Turning to gaming to cope with stress, depression, or loneliness.
  • Spending more time or money on gaming than originally planned.
If you recognize two or more of the above signs in yourself, use ace7's responsible gaming tools right away or contact our support team.

Remember, acknowledging a problem is the bravest step you can take. ace7 does not judge you — we are here to help.

3Self-Assessment Test

Ask yourself the following questions to assess your gaming habits. These are inspired by the internationally recognized "Problem Gambling Severity Index":

In the past 3 months, have you placed bets to try to win back money you lost?

Have you regularly spent more time or money on gaming than you planned?

Have you tried to cut back on gaming but found yourself unable to?

Has gaming caused problems in your relationships with family or friends?

Have you borrowed money or taken funds from others to fund your gaming?

Do you feel uncomfortable, irritable, or anxious when you're not gaming?

Results Breakdown: If you answered "Yes" to 1 question — stay cautious. "Yes" to 2-3 questions — set limits. "Yes" to 4 or more — reach out to ace7 support or a professional right away.

4ace7 Protection Tools

Ace7 provides players with multiple automated and manual protection tools. All of these tools are accessible directly from your account settings.

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Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Decreases take effect immediately; increases require a 7-day waiting period.

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Loss Limit

Decide in advance the maximum amount in BDT you are willing to lose in a given period. Once you reach that limit, ace7 will automatically stop your gaming session.

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Session Limit

Set how long you want to play in a single session. Once the time is up, ace7 will send you a reminder and encourage you to take a break.

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Self-Exclusion

Close your account for 6 months, 1 year, or permanently. During the exclusion period, you will not receive any promotional communications either.

All these tools are available in the "Responsible Gaming" section of your ace7 account. Let us know via live chat if you need help.

5A Practical Guide to Setting Limits

Many people aren't sure how to set a realistic gaming budget. ace7 recommends this simple approach:

  1. Set a Monthly Entertainment Budget Subtract all essential expenses (rent, food, bills, savings) from your monthly income. Don't spend more than 10% of what remains on gaming.
  2. Set a Daily Limit Divide your monthly budget by 30. That is your maximum daily limit. Set that amount as your deposit limit on ace7.
  3. Set a Time Limit Limit yourself to 1–2 hours of gaming per day. Avoid gaming right before bed or during work hours.
  4. Keep a Record Keep a note of how much you spend each week. Cross-check it yourself using ace7's transaction history.
  5. Review Regularly At the end of each month, ask yourself — was gaming enjoyable or stressful? If the answer is stressful, lower your limit further next month.

A Comparison of Healthy vs. Unhealthy Gaming Habits

Topic Healthy Gaming Problem Gambling
Purpose Entertainment & Enjoyment Chasing losses
Time Within Pre-Set Limits More Than Planned
Money Within a Set Budget By borrowing or withdrawing savings
Mindset Staying calm after a loss Anger or Frustration After Losing
Relationships Spending Time with Family & Friends Neglecting Relationships
Control Being able to stop whenever you want Unable to Stop

6Advice for Family & Guardians

If you believe a family member may be struggling with a gaming addiction, it is important to take the right steps. ace7 values the well-being of families just as much as individual players.

How to start the conversation?

  • Express concern rather than anger or blame — say "I am worried about you" instead.
  • Bring it up in a calm setting, not during a gaming session.
  • Offer to help find a solution — avoid placing blame.
  • Share information about professional support options available to them.

Parental Controls on ace7

If a family member is using an ace7 account, you can contact our support team for help managing that account. ace7 can temporarily suspend an account at a family member's request.

Sharing an ace7 account with a family member is strictly prohibited. Each person must have their own separate account.

7Where to Find Support

You don't have to face a gaming problem alone. Alongside direct support, ace7 can also point you toward professional organizations:

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Ace7 Live Support

Reach the ace7 team directly via 24/7 live chat or email. Everything you share stays confidential.

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Mental Health Professional

Reach out to a local mental health hospital or counselor. The Kaan Pete Roi helpline is available in Bangladesh.

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Family Support

Talk openly with someone you trust. Support from family is the most effective way to overcome any addiction.

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Self-Help App

Join an online group like Gamblers Anonymous or a similar international organization and share your experiences.

Emergency Support: If you feel that gaming addiction is seriously affecting your life, please seek advice from a local mental health professional. The ace7 support team is always ready to point you in the right direction.

8Minor Protection Policy

Ace7 strictly prohibits gaming for anyone under 18. This isn't just a policy — it's our ethical responsibility.

  • Date of birth verification is mandatory at the time of registration.
  • Suspicious accounts may be asked for additional identity verification.
  • Any account identified as belonging to a minor is immediately cancelled.
  • Parents can contact our support team to prevent their child from accessing ace7.
If ace7 is used on a shared family device, keep the browser's parental controls enabled and always log out of your ace7 account.

Frequently Asked Questions

Log in to your ace7 account and go to "Account Settings" > "Responsible Gaming". There you'll find options for deposit limits, session limits, loss limits, and self-exclusion. Reach out via live chat for any assistance.

Yes, your account balance remains fully secure during self-exclusion. You can withdraw your funds once the exclusion period ends or by contacting support. Your balance stays in your account even while gaming is suspended.

Yes, reducing a limit takes effect immediately. However, increasing a limit is subject to a 7-day cooling-off period. This is intentionally in place to prevent impulsive over-depositing.

No, creating an ace7 account for anyone under 18 is strictly prohibited. Age is verified during registration, and any account identified as belonging to a minor is immediately closed.

Yes, ace7 guarantees complete confidentiality. Any information or requests related to responsible gaming are never shared with third parties. Feel free to reach out to our support team anytime.
Start Safe Gaming

Join ace7 — Play Responsibly and Enjoy

Ace7 offers more than just games — it provides a safe gaming environment. Register today and experience the benefits of responsible gaming for yourself.

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